Help Center
Save time by completing common tasks in just a few minutes, no need to wait for support. Select a topic below to get step-by-step instructions or watch a quick video walkthrough.
If you still need assistance, our team is always here to help, visit our contact page for more.
🔑 Account & Login
Update Your Account Information
Update your email, password, address, or account name.
Switch Between Organizations
Easily toggle between multiple organization accounts.
Transfer Your Account to a New Organization
For clergy or staff transitioning to a new assignment.
📊 Reports & Results
Access Facilitator & Couple Reports
Find Facilitator Reports, Couple Take-Home Reports, and Certificates.
Change Report Language
Update the language of the Facilitator Report.
🎓 Facilitator Training & Certificates
Order Online Facilitator Training
Register for facilitator training online.
Access Facilitator Certificate
Download or view your facilitator certification.
📝 Paper & QuickScore Inventories
Enter a Paper Inventory (QuickScore)
Input results from a completed paper inventory.
Resume an Incomplete QuickScore Inventory
Return to and complete a previously started QuickScore session.
💳 Orders & Session Credits
Purchase Session Credits
Quickly purchase credits to create new inventory sessions.
Transfer Session Credits
Move credits between accounts or organizations as needed.
Check Available Session Credits
View your current credit balance at any time.
Request Invoice Copies
Have a financial contact receive copies of invoices.
👥 Couples & Inventory Sessions
Create an Inventory Session
Set up a new couple for the FOCCUS Inventory.
Find an Existing Inventory Session
Locate a couple’s session quickly.
Resend Login Email to Couple
Send login credentials again if the couple cannot find their email.
Check if Email Was Sent to Couple
Confirm whether the system successfully delivered the invitation email.
Update Couple Email Address
Correct or update a couple’s email information.
Extend an Inventory Session
Give couples additional time to complete their inventory.
Transfer an Inventory Session
Move a session to another facilitator or organization.