{"id":9024,"date":"2026-04-09T17:41:29","date_gmt":"2026-04-09T22:41:29","guid":{"rendered":"https:\/\/foccusinc.com\/hjelp\/"},"modified":"2026-11-11T09:08:50","modified_gmt":"2026-11-11T15:08:50","slug":"hjelp","status":"publish","type":"page","link":"https:\/\/foccusinc.com\/no\/hjelp\/","title":{"rendered":"Hjelp"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section et_pb_section_parallax\"><span class=\"et-pb-parallax-wrapper\"><span class=\"et-pb-parallax-background et-pb-parallax-background-module--divi-section-0\" style=\"background-image:url(https:\/\/foccusinc.com\/wp-content\/uploads\/2026\/04\/FOCCUS-Manual_GCphoto-scaled.jpg)\"><\/span><span class=\"et_parallax_gradient\" style=\"background-image:linear-gradient(180deg, rgba(15,54,117,0.93) 0%,rgba(4,31,81,0.71) 100%)\"><\/span><\/span><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><h1><em><span style=\"font-family: Lora; font-weight: normal;\">Hjelpesenter<\/span><\/em><\/h1>\n<\/div><\/div><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>Spar tid ved \u00e5 fullf\u00f8re vanlige oppgaver p\u00e5 bare noen f\u00e5 minutter, uten \u00e5 m\u00e5tte vente p\u00e5 st\u00f8tte. Velg et emne nedenfor for \u00e5 f\u00e5 trinnvise instruksjoner eller se en rask videogjennomgang.<\/p>\n<p>Hvis du fortsatt trenger hjelp, er teamet v\u00e5rt alltid her for \u00e5 hjelpe, bes\u00f8k v\u00e5r <a href=\"\/?page_id=9091\">kontaktside<\/a> for mer.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\">\n<div\n\t role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-dropdown js-wpml-ls-legacy-dropdown\">\n\t<ul>\n\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-no wpml-ls-current-language wpml-ls-item-legacy-dropdown\">\n\t\t\t\t\t\t\t\t\t<a href=\"#\" hreflang=\"no\" lang=\"no\" class=\"js-wpml-ls-item-toggle wpml-ls-item-toggle\" aria-current=\"page\" aria-expanded=\"false\" aria-controls=\"wpml-ls-submenu-default\" aria-label=\"Norsk bokm\u00e5l \u2013 Language switcher, press tab to navigate to other languages\" role=\"button\" title=\"Switch to Norsk bokm\u00e5l\">\n\t\t\t\t<span class=\"wpml-ls-native\">Norsk bokm\u00e5l<\/span><\/a>\n\n\t\t\t<ul id=\"wpml-ls-submenu-default\" class=\"wpml-ls-sub-menu\">\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-first-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-label=\"Switch to English (Engelsk)\" title=\"Switch to English (Engelsk)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">English<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Engelsk<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-es\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/es\/\" hreflang=\"es\" lang=\"es\" class=\"wpml-ls-link\" aria-label=\"Switch to Espa\u00f1ol (Spansk)\" title=\"Switch to Espa\u00f1ol (Spansk)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Espa\u00f1ol<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Spansk<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-de\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/de\/\" hreflang=\"de\" lang=\"de\" class=\"wpml-ls-link\" aria-label=\"Switch to Deutsch (Tysk)\" title=\"Switch to Deutsch (Tysk)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Deutsch<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Tysk<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/fr\/\" hreflang=\"fr\" lang=\"fr\" class=\"wpml-ls-link\" aria-label=\"Switch to Fran\u00e7ais (Fransk)\" title=\"Switch to Fran\u00e7ais (Fransk)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Fran\u00e7ais<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Fransk<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-cs\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/cs\/\" hreflang=\"cs\" lang=\"cs\" class=\"wpml-ls-link\" aria-label=\"Switch to \u010ce\u0161tina (Czech)\" title=\"Switch to \u010ce\u0161tina (Czech)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">\u010ce\u0161tina<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Czech<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-pt-br\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/pt-br\/\" hreflang=\"pt-br\" lang=\"pt-br\" class=\"wpml-ls-link\" aria-label=\"Switch to Portugu\u00eas (Portugisisk (Brasil))\" title=\"Switch to Portugu\u00eas (Portugisisk (Brasil))\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Portugu\u00eas<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Portugisisk (Brasil)<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sk\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/sk\/\" hreflang=\"sk\" lang=\"sk\" class=\"wpml-ls-link\" aria-label=\"Switch to Sloven\u010dina (Slovak)\" title=\"Switch to Sloven\u010dina (Slovak)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Sloven\u010dina<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Slovak<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sw\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/sw\/\" hreflang=\"sw\" lang=\"sw\" class=\"wpml-ls-link\" aria-label=\"Switch to Kiswahili (Swahili)\" title=\"Switch to Kiswahili (Swahili)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Kiswahili<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Swahili<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sv\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/sv\/\" hreflang=\"sv\" lang=\"sv\" class=\"wpml-ls-link\" aria-label=\"Switch to Svenska (Swedish)\" title=\"Switch to Svenska (Swedish)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Svenska<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Swedish<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-tl wpml-ls-last-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/tl\/\" hreflang=\"tl-PH\" lang=\"tl-PH\" class=\"wpml-ls-link\" aria-label=\"Switch to Tagalog\" title=\"Switch to Tagalog\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Tagalog<\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t<\/ul>\n\n\t\t<\/li>\n\n\t<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udd11 Konto og p\u00e5logging<\/h2>\n<p><strong>Oppdater kontoinformasjonen din<\/strong><\/p>\n<p>Oppdater e-post, passord, adresse eller kontonavn.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Bytt mellom organisasjoner<\/strong><\/p>\n<p>Bytt enkelt mellom flere organisasjonskontoer.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Overf\u00f8r kontoen din til en ny organisasjon<\/strong><\/p>\n<p>For geistlige eller ansatte som bytter til en ny stilling.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udcca Rapporter og resultater<\/h2>\n<p><strong>F\u00e5 tilgang til veileder- og parrapporter<\/strong><\/p>\n<p>Finn veilederrapporter, parrapporter for hjemmebruk og sertifikater.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Endre rapports spr\u00e5k<\/strong><\/p>\n<p>Oppdater spr\u00e5ket for veilederrapporten.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83c\udf93 Veilederoppl\u00e6ring og sertifikater<\/h2>\n<p><strong>Bestill online veilederoppl\u00e6ring<\/strong><\/p>\n<p>Registrer deg for veilederoppl\u00e6ring online.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>F\u00e5 tilgang til veilederbevis<\/strong><\/p>\n<p>Last ned eller se veilederbeviset ditt.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udcdd Papir- og QuickScore-inventar<\/h2>\n<p><strong>Skriv inn et papirinventar (QuickScore)<\/strong><\/p>\n<p>Skriv inn resultater fra et fullf\u00f8rt papirinventar.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Gjenoppta et ufullstendig QuickScore-inventar<\/strong><\/p>\n<p>G\u00e5 tilbake til og fullf\u00f8r en tidligere startet QuickScore-\u00f8kt.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<\/div><\/div><\/div><div class=\"et_pb_column_3 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udcb3 Bestillinger og \u00f8ktkreditter<\/h2>\n<p><strong>Kj\u00f8p \u00f8ktkreditter<\/strong><\/p>\n<p>Kj\u00f8p raskt kreditter for \u00e5 opprette nye inventar\u00f8kter.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Overf\u00f8r \u00f8ktkreditter<\/strong><\/p>\n<p>Flytt kreditter mellom kontoer eller organisasjoner etter behov.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Sjekk tilgjengelige \u00f8ktkreditter<\/strong><\/p>\n<p>Se din n\u00e5v\u00e6rende kredittsaldo n\u00e5r som helst.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Be om kopier av fakturaer<\/strong><\/p>\n<p>La en \u00f8konomisk kontakt motta kopier av fakturaer.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udc65 Par og inventar\u00f8kter<\/h2>\n<p><strong>Opprett en inventar\u00f8kt<\/strong><\/p>\n<p>Sett opp et nytt par for FOCCUS-inventaret.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Finn en eksisterende inventar\u00f8kt<\/strong><\/p>\n<p>Finn raskt en pars \u00f8kt.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Send p\u00e5loggings-e-post til paret p\u00e5 nytt<\/strong><\/p>\n<p>Send p\u00e5loggingsinformasjon p\u00e5 nytt hvis paret ikke finner e-posten sin.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Sjekk om e-post ble sendt til paret<\/strong><\/p>\n<p>Bekreft om systemet sendte invitasjons-e-posten.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Oppdater parets e-postadresse<\/strong><\/p>\n<p>Korriger eller oppdater et pars e-postinformasjon.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Forleng en inventar\u00f8kt<\/strong><\/p>\n<p>Gi par ekstra tid til \u00e5 fullf\u00f8re inventaret sitt.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<p><strong>Overf\u00f8r en inventar\u00f8kt<\/strong><\/p>\n<p>Flytt en \u00f8kt til en annen veileder eller organisasjon.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Trinnvis veiledning<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Se video<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_3 et_pb_row et_block_row\"><div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><script type=\"module\" src=\"https:\/\/us01ccistatic.zoom.us\/us01cci\/web-sdk\/zcc-sdk.js\" data-apikey=\"Ma8aElFkSUag3YrM04xQTQ\" data-env=\"us01\"><\/script><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_title":"FOCCUS Hjelpesenter - Veilederst\u00f8tte | FOCCUS Inc.","rank_math_description":"F\u00e5 raske svar i FOCCUS Hjelpesenter: trinnvise veiledninger og videoer for rapporter, oppl\u00e6ring, inventar\u00f8kter og 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