{"id":4011,"date":"2026-04-09T17:41:29","date_gmt":"2026-04-09T22:41:29","guid":{"rendered":"https:\/\/foccusinc.com\/?page_id=4011"},"modified":"2026-11-11T09:08:58","modified_gmt":"2026-11-11T15:08:58","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/foccusinc.com\/es\/ayuda\/","title":{"rendered":"Ayuda"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section et_pb_section_parallax\"><span class=\"et-pb-parallax-wrapper\"><span class=\"et-pb-parallax-background et-pb-parallax-background-module--divi-section-0\" style=\"background-image:url(https:\/\/foccusinc.com\/wp-content\/uploads\/2026\/04\/FOCCUS-Manual_GCphoto-scaled.jpg)\"><\/span><span class=\"et_parallax_gradient\" style=\"background-image:linear-gradient(180deg, rgba(15,54,117,0.93) 0%,rgba(4,31,81,0.71) 100%)\"><\/span><\/span><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><h1><em><span style=\"font-family: Lora; font-weight: normal;\">Centro de ayuda<\/span><\/em><\/h1>\n<\/div><\/div><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>Ahorra tiempo completando tareas comunes en solo unos minutos, sin necesidad de esperar al servicio de soporte. Selecciona un tema a continuaci\u00f3n para obtener instrucciones paso a paso o ver un v\u00eddeo explicativo r\u00e1pido.<\/p>\n<p>Si a\u00fan necesitas asistencia, nuestro equipo siempre est\u00e1 aqu\u00ed para ayudar; visita nuestra <a href=\"\/?page_id=5803\">p\u00e1gina de contacto<\/a> para m\u00e1s informaci\u00f3n.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\">\n<div\n\t role=\"navigation\" aria-label=\"Selector de idiomas\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-dropdown js-wpml-ls-legacy-dropdown\">\n\t<ul>\n\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-es wpml-ls-current-language 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class=\"wpml-ls-bracket\"> (<\/span>Franc\u00e9s<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-cs\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/cs\/\" hreflang=\"cs\" lang=\"cs\" class=\"wpml-ls-link\" aria-label=\"Cambiar a \u010ce\u0161tina (Checo)\" title=\"Cambiar a \u010ce\u0161tina (Checo)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">\u010ce\u0161tina<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Checo<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-no\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/no\/\" hreflang=\"no\" lang=\"no\" class=\"wpml-ls-link\" aria-label=\"Cambiar a Norsk bokm\u00e5l (Bokm\u00e5l)\" title=\"Cambiar a Norsk bokm\u00e5l (Bokm\u00e5l)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Norsk bokm\u00e5l<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Bokm\u00e5l<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-pt-br\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/pt-br\/\" hreflang=\"pt-br\" lang=\"pt-br\" class=\"wpml-ls-link\" aria-label=\"Cambiar a Portugu\u00eas (Portugu\u00e9s, Brasil)\" title=\"Cambiar a Portugu\u00eas (Portugu\u00e9s, Brasil)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Portugu\u00eas<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Portugu\u00e9s, Brasil<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sk\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/sk\/\" hreflang=\"sk\" lang=\"sk\" class=\"wpml-ls-link\" aria-label=\"Cambiar a Sloven\u010dina (Eslavo)\" title=\"Cambiar a Sloven\u010dina (Eslavo)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Sloven\u010dina<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Eslavo<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sw\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/sw\/\" hreflang=\"sw\" lang=\"sw\" class=\"wpml-ls-link\" aria-label=\"Cambiar a Kiswahili (Suajili)\" title=\"Cambiar a Kiswahili (Suajili)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Kiswahili<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Suajili<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sv\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/sv\/\" hreflang=\"sv\" lang=\"sv\" class=\"wpml-ls-link\" aria-label=\"Cambiar a Svenska (Sueco)\" title=\"Cambiar a Svenska (Sueco)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Svenska<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Sueco<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-tl wpml-ls-last-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/foccusinc.com\/tl\/\" hreflang=\"tl-PH\" lang=\"tl-PH\" class=\"wpml-ls-link\" aria-label=\"Cambiar a Tagalog (Tagalo)\" title=\"Cambiar a Tagalog (Tagalo)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Tagalog<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Tagalo<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t<\/ul>\n\n\t\t<\/li>\n\n\t<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udd11 Cuenta e inicio de sesi\u00f3n<\/h2>\n<p><strong>Actualizar la informaci\u00f3n de tu cuenta<\/strong><\/p>\n<p>Actualiza tu correo electr\u00f3nico, contrase\u00f1a, direcci\u00f3n o nombre de cuenta.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Cambiar entre organizaciones<\/strong><\/p>\n<p>Alterna f\u00e1cilmente entre varias cuentas de organizaci\u00f3n.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Transferir tu cuenta a una nueva organizaci\u00f3n<\/strong><\/p>\n<p>Para cl\u00e9rigos o personal en transici\u00f3n a un nuevo destino.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udcca Informes y resultados<\/h2>\n<p><strong>Acceder a informes de facilitadores y parejas<\/strong><\/p>\n<p>Encuentra informes de facilitadores, informes para que las parejas se lleven a casa y certificados.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Cambiar el idioma del informe<\/strong><\/p>\n<p>Actualiza el idioma del informe del facilitador.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83c\udf93 Formaci\u00f3n y certificados de facilitadores<\/h2>\n<p><strong>Solicitar formaci\u00f3n de facilitador en l\u00ednea<\/strong><\/p>\n<p>Reg\u00edstrate para la formaci\u00f3n de facilitadores en l\u00ednea.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Acceder al certificado de facilitador<\/strong><\/p>\n<p>Descarga o visualiza tu certificaci\u00f3n de facilitador.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udcdd Inventarios en papel y QuickScore<\/h2>\n<p><strong>Introducir un inventario en papel (QuickScore)<\/strong><\/p>\n<p>Introduce los resultados de un inventario en papel completado.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Reanudar un inventario QuickScore incompleto<\/strong><\/p>\n<p>Regresa y completa una sesi\u00f3n de QuickScore iniciada anteriormente.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<\/div><\/div><\/div><div class=\"et_pb_column_3 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udcb3 Pedidos y cr\u00e9ditos de sesi\u00f3n<\/h2>\n<p><strong>Comprar cr\u00e9ditos de sesi\u00f3n<\/strong><\/p>\n<p>Compra cr\u00e9ditos r\u00e1pidamente para crear nuevas sesiones de inventario.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Transferir cr\u00e9ditos de sesi\u00f3n<\/strong><\/p>\n<p>Mueve cr\u00e9ditos entre cuentas u organizaciones seg\u00fan sea necesario.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Consultar cr\u00e9ditos de sesi\u00f3n disponibles<\/strong><\/p>\n<p>Consulta tu saldo de cr\u00e9ditos actual en cualquier momento.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Solicitar copias de facturas<\/strong><\/p>\n<p>Haz que un contacto financiero reciba copias de las facturas.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<\/div><\/div><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module help-cards\"><div class=\"et_pb_text_inner\"><h2>\ud83d\udc65 Parejas y sesiones de inventario<\/h2>\n<p><strong>Crear una sesi\u00f3n de inventario<\/strong><\/p>\n<p>Configura una nueva pareja para el Inventario FOCCUS.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Buscar una sesi\u00f3n de inventario existente<\/strong><\/p>\n<p>Localiza r\u00e1pidamente la sesi\u00f3n de una pareja.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Reenviar correo de inicio de sesi\u00f3n a la pareja<\/strong><\/p>\n<p>Env\u00eda de nuevo las credenciales de acceso si la pareja no encuentra su correo electr\u00f3nico.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Comprobar si se envi\u00f3 el correo a la pareja<\/strong><\/p>\n<p>Confirma si el sistema entreg\u00f3 correctamente el correo de invitaci\u00f3n.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Actualizar el correo electr\u00f3nico de la pareja<\/strong><\/p>\n<p>Corrige o actualiza la informaci\u00f3n del correo electr\u00f3nico de una pareja.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Ampliar una sesi\u00f3n de inventario<\/strong><\/p>\n<p>Dales a las parejas tiempo adicional para completar su inventario.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<p><strong>Transferir una sesi\u00f3n de inventario<\/strong><\/p>\n<p>Mueve una sesi\u00f3n a otro facilitador u organizaci\u00f3n.<\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Gu\u00eda paso a paso<\/a><\/p>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">Ver v\u00eddeo<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_3 et_pb_row et_block_row\"><div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><script type=\"module\" src=\"https:\/\/us01ccistatic.zoom.us\/us01cci\/web-sdk\/zcc-sdk.js\" data-apikey=\"Ma8aElFkSUag3YrM04xQTQ\" data-env=\"us01\"><\/script><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_title":"Centro de ayuda FOCCUS - Soporte para facilitadores | FOCCUS Inc.","rank_math_description":"Obtenga respuestas r\u00e1pidas en el Centro de ayuda FOCCUS: gu\u00edas paso a paso y videos para informes, capacitaci\u00f3n, sesiones de cuestionarios y soporte de 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